Privacy Policy

1. Who we are

Reskill AI Ltd is a company registered in England and Wales under company number 17289386. Our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We are registered with the Information Commissioner's Office under registration number ZC243766.

2. What is personal data?

Personal data is any information about a person which identifies them.

3. When we are the controller, and when we are the processor

This policy covers personal data where we are the controller: website visitors, people who enquire about CareVisor, and the staff of care providers who hold accounts with us.

When a care provider uses CareVisor to run its service, we act as that provider's processor. The care records, staff records and billing information held in the platform belong to the provider, who is the controller. We handle that information only on their written instructions, under a Data Processing Agreement, and it is governed by their privacy notice rather than this one.

If you receive care, or are a relative or representative of someone who does, and you have a question about how your information is used, please contact your care provider directly.

4. What type of personal data do we collect?

We collect:

• Identity and contact information, such as your name, job title, organisation, email address and telephone number.
• Account information, such as your username, login activity and account preferences.
• Correspondence, meaning the content of enquiries, demo requests and support messages you send us.
• Technical information, such as your IP address, browser and device type, and how you use our website.
• Marketing preferences, meaning your choices about receiving communications from us.

We do not collect sensitive personal data about you through our website. We do not take card payments on our website, and we do not store card details. Subscription payments are handled by a third party payment provider.

5. How do we collect your personal data?

We collect this data when you interact with us through our website, when you request a demo or enquire about CareVisor, when you or your organisation set up an account, and when you send us correspondence.

6. Cookies

Cookies are small text files placed on your device when you visit a website. We use them to keep our website working properly and to understand how it is used so that we can improve it.

We use two kinds of cookie:

• Essential cookies, which are needed for the website to function, including the cookie that remembers your cookie choices. These do not require your consent.
• Analytics cookies, which help us understand how visitors find and use our website. We set these only if you agree.

When you first visit our website, you can accept or reject non-essential cookies. We will not set them unless you accept, and you can change your choice at any time using the cookie settings on our website.

The information collected through analytics cookies tells us how the website is used. It is not used to identify you personally.

You can also block or delete cookies through your browser settings. If you block essential cookies, parts of our website may not work properly.

7. How and why do we use your personal data?

In accordance with data protection law, we can only use your personal data if we have a legal basis for doing so. We use personal data for the following reasons:

• So that we can respond to your enquiries, provide our services and market to you. Our legal basis is our legitimate interests or those of a third party, the performance of any contract we have with you, or taking steps before entering into a contract with you.
• To create, secure and administer accounts on the CareVisor platform. Our legal basis is the performance of a contract.
• To help us ensure the website and platform operate effectively and securely. Our legal basis is our legitimate interests or those of a third party.
• To enable us to make and receive payments. Our legal basis is the performance of a contract or taking steps before entering into one.
• To comply with our legal and regulatory obligations. Our legal basis is compliance with a legal obligation.

8. Marketing

We will send you promotional communications if you have requested information from us or purchased something from us. We will not do this if you have opted out of receiving marketing.

You can opt out by following the opt out links within any promotional material sent to you.

If you opt out of receiving promotional communications, you will still receive essential communications relating to services we are providing you.

9. Who else gets your personal information?

CareVisor does not disclose your personal information for a business purpose except as set out in this policy. Your personal information is never otherwise sold or shared with third parties.

To help us provide our solutions and services, we may share your personal information with third parties who provide services to us, including:

• information technology, hosting and information services providers;
• payment providers, for the administration of subscriptions;
• communications and customer support providers; and
• professional and other third-party advisers.

These third parties can only use the personal information we share to provide their services to us, or to support our delivery of our services to you.

We may also share your personal information where we are required to do so by law or by a regulator.

Your personal information is not shared with anyone else.

10. Transfers of personal data

CareVisor is based in the United Kingdom and your personal data is stored in the UK.

If we need to make your data accessible to an organisation outside the UK, we will do so only for the purposes described in this policy, and only where the transfer is covered by:

• UK adequacy regulations for the destination country;
• appropriate safeguards, such as the International Data Transfer Agreement or the International Data Transfer Addendum, together with a transfer risk assessment; or
• an exception permitted by data protection law.

If you would like further information about these transfers and the safeguards in place, please contact us at privacy@carevisor.co.uk.

11. Do we use third party links on our website?

Yes, the website may include links to third party websites or content. We have no control over these, so you should read the privacy policy of any third party site you visit.

12. Is the personal data secure?

We take the security of your data seriously and have put in place appropriate measures to protect it.

We limit access to your personal data to only those employees, agents, contractors and other third parties who need to know for business purposes, and they are subject to robust confidentiality obligations.

13. How long is the personal data kept for?

We only keep your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected.

We will keep the majority of your personal data for so long as you use our services or the website, or until you withdraw your consent where this is our legal basis for processing.

We will only keep information about orders and payments for longer than this. We will keep this data for a period of six years after our relationship with you has ended.

14. Your legal rights

You have the following rights:

• The right to be provided with a copy of your personal data that we hold.
• The right to ask us to correct any personal data we hold about you.
• The right to ask us to delete your personal data in certain circumstances.
• The right to request that we restrict the processing of your personal data in certain circumstances.
• The right to request that we transfer your personal data to yourself or a third party in certain circumstances.
• The right to withdraw your consent to processing where this is the legal basis relied upon by us.
• The right to object to the processing of your personal data for direct marketing purposes.
• The right to object to the processing of your personal data in certain circumstances where we are relying on a legitimate interest.

For more information on these rights, you can visit the Information Commissioner's Office website at ico.org.uk.

15. How can you exercise your rights?

If you wish to exercise any of these rights, please contact us at privacy@carevisor.co.uk. You will not have to pay a fee to exercise your rights, but we may need to request additional information from you before we can act.

Usually, we will respond to legitimate requests to exercise these rights within one month; however, this can take longer if the request is complex. If we think it will take longer, we will let you know.

If your personal data is held in CareVisor because a care provider entered it, please direct your request to that provider, as they are the controller for that information.

16. Keeping us up to date

You must let us know if any personal data we hold about you is incorrect or out of date.

17. Changes to this policy

This policy gets reviewed and updated regularly. Please make sure you check this page each time you visit the website.

18. Contact us and complaints

Should you have any questions about this policy or wish to exercise any of your data rights, please contact us at:

We would appreciate you contacting us to allow us to attempt to resolve any complaints. However, you have the right to make a complaint to the Information Commissioner's Office at any time by visiting ico.org.uk/make-a-complaint.